These terms explain what you can expect from anybodygym and what is needed from you. They cover in-gym, online and combined coaching. Only the services confirmed in your own written agreement apply to you.
Monthly online coaching is purchased one month at a time. There is no automatic renewal or obligation to buy another month. Leigh will discuss renewal with you as the end of your month approaches.
Payment for the next month is normally due before coaching continues or restarts. Leigh may agree a short payment extension with you individually; this is not automatic.
Ten-week online coaching is a fixed ten-week package. It includes ten one-hour live, one-to-one training sessions by video, together with the full coaching support included in the monthly online service. The included sessions are scheduled within those ten weeks; any extension must be agreed with Leigh.
There is no automatic renewal of the ten-week package. As with monthly coaching, Leigh will discuss any further coaching with you towards the end. Continuing afterwards requires a separate agreement and payment arrangement. The appointment, cancellation and refund terms below apply to both packages.
In-gym coaching is available as individual one-hour sessions or prepaid packages. The package options are eleven sessions, or twenty-four sessions for the price of twenty. Your selected package and its current price will be confirmed separately in writing.
Leigh keeps a record of the sessions used and the balance remaining. Each attended session counts as one session used. Any chargeable missed appointment is handled under section 5. Leigh will let you know when your package has been used up so you can decide whether to purchase another; a new package is not added automatically.
Your initial consultation is free, whether you plan to train in the gym, online or through a combination of both.
After the free consultation and acceptance for coaching, anybodygym sends the proposed service details, these terms, the invoice and onboarding information. Before you commit to buy, your written service details will confirm what is included, the total price including any applicable taxes, payment arrangements, package dates or session entitlement, and relevant cancellation rights. You will receive a copy of the agreed terms and service confirmation by email or another format you can retain before coaching begins. A later change to your agreement requires your agreement; updating this document does not retrospectively change existing contracts.
You can complete your forms while the invoice is outstanding. Online coaching begins once the agreed initial payment has been received and the required onboarding and health-screening steps are complete. Gym packages are paid in advance; individual gym sessions may be paid before, at or after the appointment, as agreed with Leigh. Required onboarding and health-screening steps must be complete before training begins. Leigh will confirm your start arrangements with you.
The onboarding bundle contains the Accepted Client Details and Consent form, Coaching Intake form, official PAR-Q+ health-screen document, Getting Started guide and any payment information. The PAR-Q+ is completed and returned separately; its health questions are not repeated in the coaching forms.
For online coaching purchases agreed entirely at a distance, you may cancel within 14 days after the day the contract is made, without giving a reason. Your written confirmation will identify the agreement date and cancellation deadline. If the deadline falls on a Saturday, Sunday or public holiday, it extends to the next working day. Any longer cancellation period required by law still applies.
For gym coaching agreed in person at our business premises, there is normally no statutory change-of-mind cancellation period. A gym service bought at a distance or away from business premises may have cancellation rights. The applicable rights must be explained before you agree to buy; where a statutory cancellation period applies, the cancellation procedure below also applies.
To cancel, tell Leigh clearly that you wish to cancel. You can email info@anybodygym.co.uk or write to Leigh Carter trading as anybodygym, 34 Gloucester Road, Peterborough, PE2 8BJ. You may use the optional cancellation form below, but do not have to: any clear statement is sufficient. Send your notice before the deadline. You do not need to give advance notice within the applicable cooling-off period.
You may ask in writing for coaching to begin before the cancellation period ends. This is optional and must be an express request made after you receive the cancellation information. Paying or completing onboarding does not, by itself, constitute that request. Without an early-start request, coaching will begin after the cancellation period ends and the other agreed start conditions are met.
For an online package started early at your express request, a cancellation refund is based on the unused part of the agreed coaching period. The charge for coaching already supplied is calculated from the total package price in proportion to the elapsed part of that period up to cancellation. The start and end dates, total number of days and calculation will be stated clearly in your written package confirmation. There is no additional assessment, setup or programme-planning deduction, including for preparation before the agreed coaching period. No charge is made for future coaching not supplied, and any greater refund required by law takes precedence.
For a gym package where statutory cancellation rights apply, any permitted deduction must reflect the service actually supplied and the agreed package price; the online calendar-day calculation is not used for session bundles. A missed appointment is not automatically treated as coaching supplied for this purpose.
If the required cancellation information or express early-start request was not provided, no charge will be made for services supplied during the statutory cancellation period where the law prohibits it. Beginning coaching does not by itself remove your cancellation right. This policy does not apply an automatic loss of that right merely because an initial plan has been prepared.
Any refund due following statutory cancellation will be made without undue delay and within 14 days after we are informed of your decision to cancel. It will use your original payment method unless you expressly agree otherwise, without a refund fee. A written breakdown will explain any permitted deduction.
Complete and send only if you wish to cancel:
To: Leigh Carter trading as anybodygym, 34 Gloucester Road, Peterborough, PE2 8BJ; info@anybodygym.co.uk.
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: __________.
Ordered on: __________.
Name of consumer(s): __________.
Address of consumer(s): __________.
Signature of consumer(s), only if this form is sent on paper: __________.
Date: __________.
Delete wording that does not apply.
Your written service confirmation explains the appointments and support included in your package. Gym coaching does not automatically include online calls or remotely delivered programmes.
Monthly online coaching includes one booked 20-minute coaching call each week and WhatsApp text-message support. You can send messages when needed; messaging does not promise instant or round-the-clock replies. The ten-week online package includes ten one-hour live, one-to-one training sessions by video, plus the support included in monthly coaching. Those ten sessions are scheduled flexibly by agreement, rather than necessarily one per week. Gym appointments follow the duration and booking arrangement agreed with Leigh.
For online programmes, workouts are labelled Session 1, Session 2 and so on, rather than fixed days.
The appointment policy below applies to booked gym sessions, live online training sessions and coaching calls.
Please give Leigh at least 24 hours’ notice if you need to cancel or rearrange. With sufficient notice, your appointment can be moved without a cancellation charge, subject to availability.
Unexpected problems happen. If you give less than 24 hours’ notice, contact Leigh as soon as possible. He will try to find another suitable time, preferably in the same week, but a replacement appointment cannot be guaranteed.
If a late-cancelled appointment cannot be rearranged, or you do not attend without giving notice, a charge may apply up to the agreed value of that appointment. Any charge will reflect the loss caused, taking account of costs saved or whether the slot is filled. For a package appointment, any deduction from your package entitlement must reflect the same principle; you will not also be charged separately for the same loss.
For prepaid gym packages, an applicable missed-session charge is normally recorded by deducting a session from your remaining balance rather than requesting another payment. A full-session deduction is only appropriate where the charge is justified under the loss-based policy above; any smaller charge will be reflected by an appropriate credit or adjustment. Leigh will tell you about any deduction and your remaining balance. You will not be charged twice for the same appointment.
Leigh may waive a charge or offer a replacement at his discretion. This does not guarantee the same arrangement on another occasion. If missed appointments or late changes become frequent, Leigh will discuss a more workable arrangement with you.
If Leigh cancels a gym appointment, no session is deducted and the booking carries forward to the next mutually agreed appointment. An unpaid individual session is not charged; any advance payment carries forward. Gym packages have no expiry date.
If Leigh cancels an online coaching call or live training session, it will be rearranged by agreement, preferably later that week or the following week, without reducing your entitlement. If necessary, that appointment can take place after the package end without requiring a new purchase. A rescheduled appointment does not by itself extend all other package services.
Rearranging is the normal approach, not an exclusion of your legal rights. If the agreed service cannot be supplied within a reasonable time and without significant inconvenience, any refund or other remedy required by law remains available.
Missing one appointment does not cancel your whole package or the other support included in it. This appointment policy does not override your statutory cancellation rights.
For monthly online coaching, you can simply choose not to renew. If you decide to stop during a paid month, support normally remains available until the end of that month, unless you and Leigh agree otherwise or you exercise a legal right to cancel.
If coaching is not working for you, or illness or another change in circumstances prevents you from continuing, please speak to Leigh. Refund requests will be considered individually, taking account of your circumstances and the service already provided. This does not limit any refund or cancellation rights you have by law.
Where a refund is agreed or required by law, it will reflect the unused portion of your package, based on the amount you paid and the package terms agreed when you purchased it. Your statutory rights are unaffected.
Leigh provides coaching, guidance and support. Your part is to follow the agreed plan as best you can and tell Leigh honestly what you have managed and where you need help.
For online coaching, please send your workout results after each session and complete your agreed check-ins. Leigh records your in-gym workout results, so you do not need to enter these again.
If food, bodyweight or steps tracking is part of your agreed support, please provide those records regularly, at the frequency agreed with Leigh. Your day-to-day habits outside sessions also contribute to progress.
Missing or inaccurate information makes it harder to understand your progress and make appropriate adjustments. If you are struggling with tracking, tell Leigh so you can agree a manageable approach. Where information is insufficient, Leigh may need to discuss this with you before changing your plan.
Results vary. No particular amount or rate of weight loss or muscle gain is guaranteed. This does not reduce Leigh’s responsibility to provide the agreed coaching with reasonable care and skill.
Your coaching is provided by Leigh Carter, a sole trader trading as anybodygym.
Business correspondence: 34 Gloucester Road, Peterborough, PE2 8BJ.
For questions, appointment changes, cancellations or complaints, contact info@anybodygym.co.uk. You may also write to the address above.
Coaching contact: Leigh Carter
Payment is by bank transfer. Cash is also accepted for in-gym coaching. Your invoice or written service confirmation will explain the payment arrangements; these general terms do not contain fixed prices.
At anybodygym in Peterborough, our personal training services are designed to guide and empower individuals, offering them the expertise needed to successfully attain their health and fitness objectives. We achieve this through a holistic approach that encompasses nutrition, strength training, flexibility exercises, and cardiovascular fitness training.
34 Gloucester Road Peterborough PE2 8BJ
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